Frequently Asked Questions
1. How do we get our existing customers into Bottle360?
At Bottle360, we know that moving to a new software system is a big deal for wineries, so we make it as easy as possible. We can support you if you choose to use our customer templates and import your customers yourself, or we can do all the heavy lifting of sorting your customer data and import it for you.
3. Do I have to use your service for both POS and eCommerce?
No, you do not but it might make reconciliation easier and reduce labor. Plus you make one phone call to ask all your questions and once you experience our customer service, you’ll feel like you really matter, because you do.
4. Does Bottle360's POS handle wholesale transactions and trade customers?
Yes, we can. You can run a transaction in the admin area or the POS and close it to a future or terms payment.
8. Can I control whether my club members can customize their carts and vary that ability by club type?
Sure. Customization is allowed if you want it to be, how you want it to be.
9. Can I mark items in an order for pick up and still ship some items from within the same order?
Sure. Check the items that are picked up or consumed in an order and ship the rest of the point of sale.
6. Is there a contract or termination fee?
Bottle360 does not have a termination fee, and we don’t lock you into a contract of any length. We believe in the quality of our software and think you will want to be a long-term customer.
7. Can I segment my customers by the manner in which they visited our winery? For example, via the tasting room, a reservation system, a wedding, or event, etc.?
Segmenting your customers could not be easier. Too many ways to list
2. Can I use my own payment processor?
Yes. We are compatible with most processing platforms, allowing access to most credit card processors. However, we would love the opportunity to show you how much you can save by using our preferred provider.
10. Can we see inventory from all locations in one place?
Absolutely. Our inventory tracking allows you to add and pull from all locations, including off-site and the winemaker’s “secret closet”. This includes reports that show all inventory across locations in one easy-to-see screen/report.
5. Can I add the POS just for events or as a seasonal add-on that can be removed along with the cost?
Yes, you can. Why pay for something all year long if you only need it once in a while? If you choose to use Bottle360’s Membership & Ecommerce subscription, you can opt to use our Complete DTC Solution subscription (which includes the POS) for events or as a seasonal add-on.
Save Time & Retain Profits
Schedule a demo and see why wineries nationwide are switching to Bottle360.