FAQS

Frequently Asked Questions

Straight answers about switching to Bottle360: migration, payments, pricing, clubs, and everything in between.

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Your Questions, Answered

At Bottle360, we know that moving to a new software system is a big deal for wineries, so we make it as easy as possible. We can support you if you choose to use our customer templates and import your customers yourself, or we can do all the heavy lifting of sorting your customer data and import it for you.

Yes. We are compatible with most processing platforms, allowing access to most credit card processors. However, we would love the opportunity to show you how much you can save by using our preferred provider.

No, you do not but it might make reconciliation easier and reduce labor. Plus you make one phone call to ask all your questions and once you experience our customer service, you’ll feel like you really matter, because you do.

Yes, we can. You can run a transaction in the admin area or the POS and close it to a future or terms payment.

Yes, you can. Why pay for something all year long if you only need it once in a while? If you choose to use Bottle360’s Membership & Ecommerce subscription, you can opt to use our Complete DTC Solution subscription (which includes the POS) for events or as a seasonal add-on.

Bottle360 does not have a termination fee, and we don’t lock you into a contract of any length. We believe in the quality of our software and think you will want to be a long-term customer.

Segmenting your customers could not be easier: by tasting room, reservation system, weddings, events, and more.

Yes. Club members can be given the option to add or subtract wines of your choosing from their upcoming releases, and you can completely customize this for each unique club release and unique club that you have. They can either be given a selection of wines to choose from to add to their release, or you can easily open up all available products for them.

Yes. Check the items that are picked up or consumed in an order and ship the rest from the point of sale.

Absolutely. Our inventory tracking allows you to add and pull from all locations, including off-site, library, and the winemaker’s “secret closet”. This includes reports that show all inventory across locations in one easy-to-see screen/report.

Smarter Software is a Click Away.

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